Continuing Education (CE) policies and rules
- You must log in to the CE portal and accept the terms and conditions of the Continuing Education User Agreement to submit a claim or automatically earn CE credits from completing an eligible activity.
- For validation purposes, manually submitted CE claims MUST be submitted from the Cisco.com account used to complete the eligible activity.
- The Continuing Education program is open to individuals with associate, specialist, professional, or expert Cisco Certification(s) in active status.
- Continuing Education activities must be completed prior to certification expiration.
- If you've previously accessed the CE portal, you can submit a CE claim after your certification has expired, in accordance with the policies herein.
- Any credits claimed after certifications have expired (for activities completed before expiration) will retroactively apply towards recertification based on the activity completion date.
- Manually submitted CE claims must be submitted for Continuing Education credit within 1 year (365 days) of completing an eligible activity. Claims cannot be submitted beyond the one-year window.
- Continuing Education credits can only be earned for completing the same training more than once if there has been a major revision since last completed/earned. No credit can be earned a second time for completing minor version updates of a training.
- If credits were previously granted for v1.x, then credit CAN be claimed for later completing v2.x, v3.x, etc. of the same training (Ex. CCNA 1.0 and CCNA 2.0).
- If credits were previously granted for v1.0, then credit CANNOT be claimed for later completing v1.1, v1.2, etc. (Ex. ENCOR 1.0, ENCOR 1.1, ENCOR 1.2).
- Credits CANNOT be claimed for both Customer and Partner facing versions of the same course (e.g. A-SDA-FASTSTART/P-SDA-FASTSTART, or CUST-SDA-ISE/P-SDA-ISE).
- You can earn CE credits for completing alpha trainings. You can’t earn CE credits again for the formally released version of the same course.
- CE credits are automatically applied towards recertification in the order in which they are earned and cannot be held for future use.
- Earned CE credits are valid for 3 years from the date the activity was completed.
- Excess credits will roll over when a new recertification cycle starts.
- Once criteria are met, recertification(s) will be automatically processed based on the date that the last qualifying activity is completed (see the recertification policy web page for the full recertification policy).
- You may request (via the L&C Centralized Help Desk) that the most recent CE credits earned for a particular activity be revoked and unapplied towards your recertification progress, but do so understanding:
- All revocations are final and cannot be reversed.
- You forfeit credits and accept that they cannot be reclaimed, reapplied, or reearned at a later date.
- You assume all responsibility for impact (intended or unintended) to certification status.
- There is no cap on the number of Continuing Education credits that can be earned from any item category.
- Cisco reserves the right to reject, deny, or revoke any CE credit earned in a manner that we deem to be inconsistent with the spirit of continuous learning or the values of the Continuing Education Program.