CRES FAQ: Why Company Logo Is Not Displayed in the Encrypted Envelope via CRES?

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Updated:May 6, 2021
Document ID:118805

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    Introduction

    This document describes why a company logo might not be displayed in the encrypted envelope via Cisco Registered Envelope Service (CRES).

    Why Company Logo is not Displayed in the Encrypted Envelope via CRES?

    From an active CRES account, verify these items:

    • The Envelope Profile on the CRES account and the Email Encryption Profile Name on the Email Security Appliance (ESA) must match.

    • The Envelope Profile on the CRES account has a 32 character limit. If you enter in additional characters and try to Add Image, you see a blank white screen, and the image is not uploaded. 

    • The logo must be 60x160 pixels at most and less than 100 KB.

    • This applies to .GIF and .JPG files only.

    • Since the CRES servers sync based on periodic schedules, there are times where the logo can take up to 24 hours in order to propagate. Most of the time this occurs within one hour.

    Related Information

    Revision History

    Revision Publish Date Comments
    1.0
    27-Feb-2015
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Scott Vu
      Cisco TAC Engineer
    • Enrico Werner
      Cisco TAC Engineer
    • Dennis McCabe Jr
      Cisco TAC Engineer

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